The True Cost of Virtual Cards in Travel—and Why Leading Travel Agencies Are Making the Switch
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#HotelPayments
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#SecureTransactions
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#B2BTransactions
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Apr 19, 2025
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5 Min

In today's competitive travel market where margins are razor-thin, Online Travel Agencies (OTAs) can't afford to overlook hidden costs in their operations. Virtual Credit Cards (VCCs), despite their widespread adoption, are silently eroding profitability through multiple channels.

The Triple Threat of Virtual Card Payments

1. Interchange Fees

VCC payments incur interchange fees of 1.5-3.5% per transaction. For a mid-sized OTA processing $10M annually, this means $150,000-$350,000 in direct payment costs eating into profits.

2. Foreign Exchange Losses

International bookings trigger double currency conversions:

  • From OTA's currency to card currency
  • From card currency to hotel's local currency

Each conversion includes a 1-3% markup above mid-market rates, adding approximately 2.4% in costs for international payments.

3. Reconciliation Costs

The operational burden of VCC reconciliation is substantial:

  • Finance teams spend 15+ hours weekly on reconciliation
  • 22% of transactions require manual intervention
  • Reconciliation delays average 11 days

For mid-sized OTAs, these operational inefficiencies cost roughly $120,000 annually.

The Bottom Line Impact

Beyond the commonly discussed interchange fees, VCCs impose a range of costs directly on travel agencies:

  • Issuance Fees (€1 - €5 per VCC): Each VCC generated by the agency's payment provider incurs a per-card fee. For agencies processing numerous bookings, these seemingly small fees accumulate rapidly.
  • FX Conversion Fees (0.5% - 3%): When booking in currencies different from their base currency, agencies face FX conversion fees levied by their VCC provider.
  • Deposit or Pre-Funding Costs: Certain VCC providers require agencies to pre-load funds onto the cards, tying up valuable working capital.
  • Operational Costs: Managing the lifecycle of numerous VCCs – including reconciliation, tracking expiry dates, and handling failed transactions – adds a substantial operational burden on finance teams.

The PayDocker Advantage

PayDocker offers a direct bank-to-bank payment alternative that dramatically reduces costs:

  1. Zero Interchange Fees: Direct transfers eliminate card network fees
  2. Optimized Currency Conversion: Single-step FX at just 0.4% above mid-market rates
  3. Automated Reconciliation: Reducing reconciliation time by 85%

Making the Transition

Most OTAs can complete the transition to PayDocker within 30 days, with ROI achieved through:

  1. Strategic supplier onboarding
  2. Phased implementation
  3. Seamless system integration

The Future of Travel Payments

Industry analysts project that by 2026, direct payment systems like PayDocker will become the dominant payment method for supplier settlements in travel. For OTAs still using virtual cards, the question isn't whether to change, but how quickly they can implement alternatives before competitors gain an insurmountable cost advantage.

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By
PayDocker