Privacy Policy

PayDocker ("PayDocker", "we", or "us") takes your privacy seriously and is committed to ensuring that your personal data is protected. The purpose of this privacy policy is to inform you how we collect, use and protect the personal data that we collect about you when you visit PayDocker's website, become (or are in the process of becoming) a PayDocker client or partner, or if we receive personal data about you for recruitment purposes.

1. What Does This Privacy Statement Cover?

We apply this Privacy Statement to all customer-facing websites and other online services we provide. The Privacy Policy will be available through a link on the sites and services covered by it. On the homepage, you will find a link to the applicable Privacy Statement. We encourage you to take a few moments to review it.

2. Personal Information We May Collect

The majority of the information we collect about you is provided to us directly by you, for example, when you:

* Explore our website;
* Reach us directly, either by using the contact form on our website, by email, by telephone, or by sending us a support ticket;
* Get information from us by requesting or registering;
* Join PayDocker as a client;Sign up for our platform;
* Become a part of our team by applying for a job on our site; or
* Accept our website's use of Cookies.

To better understand you and to verify your identity, we may supplement or combine the personal information we collect from you with information obtained from third parties or publicly available sources.

We may collect the following personal information about you:
* Identifying information such as title, name, date of birth, gender, marital status, job title/position, education, employment history, professional account details (such as LinkedIn), a passport or other official identification;
* Information regarding your contact preferences, including your address, telephone number, and email address;
* Information concerning pre-employment screening, including verification of address and qualifications, references, official forms of identification, and status regarding right to work;
* Information regarding financial and transactional matters, including bank account details, identifiers;
* The identification number of your computer or other device, including your device model and manufacturer, your Internet Protocol (IP) address, your online registration information, your login credentials, your browser type and version, your location and time zone, the browser plug-ins you are using and the versions, add-ons, and the language version of the website you are navigating;
* Other information that you may provide to us relating to you.

Cookies may also be stored on your device as a result of using our website. Please refer to our Cookies Policy for more information regarding our use of Cookies.

Additionally, we anonymize and aggregate personal data (i.e., we cannot identify you) for other purposes, such as research, data analysis, improving our website, testing our IT systems, and developing new products and services.

We may not be able to perform the contract we have with you (for example, to provide you with our products or services) if you fail to provide the information as requested when we are required to by law, or as a result of a contract we have with you. In this case, we may have to cancel a product or service you have with us, but we will notify you as soon as possible.

3. Our Use Of Information

Your personal information will only be used in accordance with the law. Here are some examples of how we will use your personal information:

* Assessing your application to become a PayDocker merchant or partner (as necessary for our legitimate interests);
* To the extent required for the performance of a contract to which you are a party, or to the extent required before entering into such a contract (as is necessary for our legitimate interests and/or for the performance of the contract between you and PayDocker);
* As part of our anti-fraud and anti-money laundering efforts, we will verify your identity and conduct anti-fraud and anti-money laundering checks including, but not limited to, KYC (Know-Your-Customer) and KYB (Know-Your-Business) obligations as well as any other financial reporting obligations required by law or by our payment service partners who may require us to report our compliance to third parties and submit to third party verification audits (as necessary for our legitimate interests and/or to comply with legal obligations);
* Provide you with any information you request from us, such as information about our company, products, and services (as necessary for our legitimate interests);
* It is necessary for our legitimate interests to provide you with information about other products and services we offer that are similar to those you have already purchased or inquired about;
* In order to conduct accounting, auditing, and billing activities (as is necessary in order to protect our legitimate interests);
* You will be notified of any changes to our products, services, terms and conditions and policies, as well as any queries or support requests relating to our products and services (as necessary for our legitimate interests, in order to perform the terms and conditions of our contract with you and/or in order to comply with legal obligations);
* Management and improvement of customer relationships and experiences (to protect our legitimate interests and/or to fulfil our contractual obligations);
* According to our Data Retention Policy, we store resumes of unsuccessful candidates for future employment vacancies (as is necessary for our legitimate interests);
* Our website's content is presented in the most effective manner for you and your computer, and we continually improve our website (as necessary to protect our legitimate interests);
* Assuring compliance with our legal obligations (including tax obligations) and/or our legitimate interests (in order to comply with a legal obligation);
* Analysing aggregate data and developing business intelligence to enable the operation, protection, and informed decision-making of the company;
* Analysing and researching data to improve our website, products and services, and to develop new products and services tailored to our customers' needs (as necessary for our legitimate interests); and
* Providing administration and protection of our business and website, including troubleshooting, testing, system maintenance, and support (to the extent necessary to meet our legitimate interests and/or to comply with legal requirements).

It is our business's legitimate interest to conduct and manage our business in a way that is effective, sustainable, and customer focused, so that we are able to provide the best products and services for you as well as the most secure experience, while protecting our business and always complying with applicable laws. Before we process your personal data for our legitimate interests, we make sure to consider and balance any potential impacts on you (both positive and negative) and your rights. If our interests are overridden by the impact on you, we will not use your personal data for those activities (unless we have your consent or are otherwise required or permitted by law). Contact us for more information about how we assess our legitimate interests against any potential impact on you regarding specific activities.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will obtain your consent before sending direct marketing communications to you via email. Your express consent will also be obtained prior to the sharing of your personal information with third parties. If you wish to withdraw your consent and unsubscribe from receiving these marketing communications, please follow the instructions provided in the communication or contact us directly.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which your data is being used. In case you require details regarding the specific legal grounds on which we are processing your personal information, please do not hesitate to contact us.

4. Sharing Your Personal Information

In accordance with this policy, we may share your personal information with third parties as described below:

* Identity and compliance verification service providers, website hosting providers, data analysts, IT services and system administrators;
* Professional advisers, such as lawyers, bankers, auditors, and insurers, that provide consulting, banking, legal, insurance, and accounting services;
* If necessary in the performance of a contract between you and PayDocker, payment service providers;
* It may be necessary for us to sell, transfer, or merge parts of our business or our assets with third parties. Alternatively, we may seek to acquire or merge with other businesses. In the event that our business changes ownership, the new owners may use your personal data as outlined in this privacy statement; and
* As required by law or in order to protect PayDocker, our customers or other third parties. In addition to exchanging information with the purpose of fraud prevention and credit risk reduction, we comply with any legal orders for disclosure and requests from other public or governmental authorities.

To ensure the security of your personal data, we require all third parties to comply with the law and protect it. As a result, we do not permit our third-party service providers to use your personal information for their own purposes and only permit them to process it in accordance with our instructions for specified purposes.

For further information regarding the third parties with whom we may share your personal data, or how they use it, please contact us.

5. Data Security

We are committed to ensuring the security of your personal information, and have implemented appropriate administrative, technical, and organizational measures to prevent unauthorized disclosure, loss, or misuse.

In the event of a suspected or actual personal data breach, we have put in place policies and procedures to address the problem, and we will notify you and any applicable regulator of the breach when required by law.

6. What is the Duration of the Retention of My Personal Data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for (as stated in this policy), including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We consider the amount, nature, and sensitivity of your personal data in determining the appropriate retention period for personal data, the risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, whether these purposes can be achieved through other means, as well as the relevant legal, regulatory, tax, accounting, or other requirements.

We will retain your personal data until you notify us otherwise or withdraw your consent to direct marketing.

It may be possible for you to request the deletion of your personal data under certain circumstances. For more information, please refer to 'Your Rights' below.

In some cases, we may anonymize your personal data (so that it cannot be correlated to you) for research or statistical purposes, in which case, we may continue to use those data indefinitely without further notice.

7. Your Rights

Under data protection laws, you have the following rights in relation to your personal data:

* Access:
You have the right to obtain access to your personal data (known as a “data subject access request”). This enables you to receive a copy of the personal data we hold and check that we are lawfully processing it.

If your personal information is incorrect or incomplete, you may request that it be corrected. Please note that the updated data may need to be verified for accuracy.

Restriction of Processing:
Upon request, we may restrict or cease processing of your data. Where we have asked for your consent to process personal data, you can withdraw such consent at any time. Where we process your data for our legitimate interests, you can request information about these.

It is possible for you to request the transfer of your personal data to yourself or to a third party. Your personal data will be provided to you in a structured, machine-readable format in such cases.

The right to access personal information may be limited by data protection legislations, and we may be entitled to refuse requests where exceptions apply. For example, we may not be able to delete your information if we are required by law to maintain it or if we need to retain it as part of a contract.

In order to exercise any of the rights set out above, please contact us. In general, it will take us 30 days to respond to your request. If your request is particularly complex or if you have made multiple requests, it may take us longer and we will inform you accordingly.

It may be necessary for us to obtain specific information from you in order to confirm your identity and confirm your right to access your personal information (or to exercise any other right you may have). In this manner, we ensure that personal information is not disclosed to any person who does not have a right to receive it. To expedite our response, we may also contact you to obtain further information regarding your request.

9. Contact Us

If you: (i) have questions or concerns regarding the way in which your personal information is processed; (ii) have any comments or feedback regarding our Privacy Policy; (iii) wish to exercise any of your rights under this Privacy Policy, including your right to request that we update or cease using your personal data; or (iv) if you have any other complaints, please contact us by email to:

10. Notification of Changes To Your Personal Data And Changes To This Privacy Policy

The Privacy Policy may be updated from time to time by posting an updated version on our website. Please review this page occasionally to ensure that you are happy with any changes. In the event that we make significant changes, we will notify you of these changes on our website as well as by other means of communication, such as email.

We are committed to keeping your personal information accurate and current. Should your personal information change during the course of our relationship, please inform us as soon as possible.


In order to provide you with the most optimal experience and to ensure that our content is relevant and useful, we use cookies and similar technologies, such as tags and web beacons, when you visit our website. On this website, cookies are used in various ways, and this policy explains how the cookies are used on the site, how you can control the use of cookies, and what specific cookies are used.

Please note that this policy applies to cookies used on this website and in sales and marketing emails.

1. What are Cookies?

The term "cookie" refers to a small data file that is placed on your device (computer, smartphone, tablet, etc.) when you visit a website. A cookie is stored by your web browser and may contain basic information regarding your device and internet usage, but it does not usually provide any personally identifiable information. Websites use cookies to perform functions, to provide features, or to perform more efficiently, as well as to provide the website's owner with information such as the number of visitors and the pages visited. Additionally, certain cookies allow for the display of relevant advertising when you move from one website to another.

2. How Do We Use Cookies?

We use three types of cookies, which are described below:

* Technic:
We require these cookies in order to ensure the proper operation of our website. Any personal information they may access or store will not be accessed or stored by them. This website would not function properly without these cookies, and some critical features would not be accessible. Therefore, these cookies are enabled by default.

Among the options you will have is the ability to switch off cookies completely and to remove cookies by deleting them when you leave our website. Please note that if you choose to turn off cookies, you may encounter problems with the operation of our website. 

* Analytic:
Our website uses these cookies to understand how it is being utilised and to improve your user experience. Our website analytics cookies provide us with anonymous information that helps us understand which parts of the site are of interest to our visitors, which parts are working well, and where improvements can be made. These cookies allow us to test different designs and features for our sites, as well as monitor how our visitors access our sites. There is no direct identification of individuals based on the information collected.

Through the cookie consent options on the website, you are able to control whether you wish to accept the use of these cookies.

* Function:
When you return to our website, these cookies allow us to recognise you. By using them, we are able to personalise content for you and remember preferences you may have set on your previous visit (for example, your username, language preference, and location).

The cookie consent option on the website allows you to decide whether you agree to the use of these cookies.

4. More Information on Cookies

Alternatively, you may contact us at if you would like further information about this website's cookie policies.

5. Changes to This Cookies Policy

Our Cookies Policy may be updated from time to time by publishing an updated version on our website. It is important that you continue to review this page on a regular basis to ensure that you are satisfied with any changes.